Covid Entry Policy

Beginning August 16:

Entry to shows at The Broadberry, Richmond Music Hall and The Camel will require proof of complete COVID-19 vaccination OR a negative COVID-19 test result.

Please bring your CDC-issued vaccination card OR a professionally administered COVID-19 test result taken within 72 hours of doors opening for entry into the venue.

Proof of Vaccination
A physical vaccine card, photocopy, or digital version of your CDC-issued vaccination record. You are considered fully vaccinated 14 days after your final dose. You must present a government-issued ID that matches the name on the vaccine card.

Negative COVID-19 test:
Tests must be administered by or under the supervision of a medical professional. At-home tests will not be accepted. The name on the negative result must match the name on your government-issued ID. The date and time of the negative test must be no longer than 72 hrs prior to doors opening for the show.

To ensure the safety of our patrons, staff and artists, Broadberry Entertainment Group is closely following CDC guidelines and recommendations to prevent the spread of Covid-19. As a result, the format and/or capacity for shows is subject to change at any time without advance notice.

*Please note: The above policy applies to Richmond Music Hall but not Capital Ale House restaurant. 

Get Vaccinated! Vaccination is the best way to protect yourself and others against Covid-19. Vaccination is safe, quick and free. Get vaccination info HERE.

Refund Policy: All ticket sales are final. Outdoor shows are rain or shine.

Cancelations and Postponements:  If a show is canceled, all online ticket sales will be automatically refunded by the ticketing company.  If a show is postponed, all ticket sales will be automatically transferred to the new date. When the new date is announced, ticket holders will receive an email with information and will have 14 days to request a refund by emailing [email protected]. Tickets purchased after the new date is announced will not be eligible for refund.

If you purchased a ticket at our box office and the show is canceled, please send an email to [email protected] and include the name of the artist, date and venue.

Any tickets suspected of being purchased for the sole purpose of reselling are subject to cancelation. Opening acts, door times, and set times are always subject to change. Please check our website and your email for updated information before attending shows.