Where can I get tickets?
Tickets are available via Etix at LiveLoudVA.com, Plan 9 Records in Carytown, at The Broadberry during a show, or you can visit any Pop-Up Box Office. We are not responsible for tickets purchased from any other location.
Something came up and I can no longer attend. Can I get a refund?
Refunds are only offered if a show is canceled.
I have a question or problem about the show/my tickets, who do I reach out to?
Please email us at [email protected] or call 804.234.4729
I can’t find my ticket. What do I do?Search your email for eTix. Subject line will say, “Thank you for your purchase.” If you still cannot find it, please email [email protected] and we can re-issue your ticket.
Do I need a ticket for my child?
Children 5 and under are free and do not require a ticket.
I’m traveling to the concert. Where should I stay?
We recommend The Hilton Richmond Downtown, located nearby at 501 East Broad St. Save 15% at Gather and Hem with this code!
Where should I eat dinner or grab drinks before and after the show?
Casa Del Barco, located just down The Canal Walk at 320 S. 12th Street, is our Official Before-And-After-Show Destination!
What happens if it rains?
All concerts are rain or shine. Small personal umbrellas and ponchos are permitted. If there is severe weather, the island will be evacuated and you are encouraged to seek shelter in a local business or your vehicle. When it’s safe to return, we will email you at the address you provided when you purchased your ticket and post on our Instagram.
Where can I park near Kanawha Plaza?
Parking is plentiful near Kanawha Plaza. There is some free street parking, and there are many paid public parking lots. Here is a map to help direct you.
If I am using a ride share, what address should I use?
We suggest getting dropped off at 8th and Cary St or 9th and Canal Street. This will let you out near the main gate.
How do I get into the concert?
Our main entrance is located near the intersection of 8th and Canal Streets.
Can I bring in a chair?
Chairs are NOT allowed inside Kanawha Plaza for LiVE LOUD Concerts. Tents, staking, canopies, or LARGE beach-style umbrellas are not allowed.
Can I bring a wagon?
Unfortunately wagons are not allowed.
Can I bring in a bag?
For the safety of all attendees, bags must be clear and no larger than 16″x16″x8″. Small handheld clutch-style wallets (that are not clear) will be allowed. Small is defined as roughly 8.5″x5.5″x1″.
Can I bring in a water bottle?
You may bring in ONE un-opened bottle of water no larger than 32 oz. There is a water refill station near the Boatman Statue between the 5th and 7th Street entrances.
Can I bring in food or snacks?
Outside food and drink is not permitted.
Do you serve food and drinks?
There will be multiple food vendors as well as a bar serving beer and canned cocktails.
Can I bring in my camera?
Cameras are not allowed.
What is the difference between a Rapids and Lawn ticket?
At some concerts, the viewing area is split into two sections. The Rapids is closest to the stage and the Lawn is behind that. You may move from the Rapids back into the Lawn, but those with Lawn tickets may not move forward into the Rapids.
What if I need emergency services?
We always have EMS on site. If you are hurt, or if you see someone else who needs assistance, notify the closest Live Loud staff member.
Can I leave and come back?
Sorry, there is no re-entry.
I’m a vendor and would like to sell my arts/crafts at Live Loud shows. Where can I apply?
Vendors can apply for the 2025 Live Loud season via our craft vendor application.
